In the rare situation, your order may arrive damaged, please be sure to note it on the delivery paperwork you sign and contact us within 48 hours of the delivery. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
Common Carrier Delivery
Due to FedEx, Us Mail and UPS shipping size and weight limitations large products such as furniture is shipped via Common Carrier (trucking company).
Common carrier truck deliveries are performed by a trucking company contracted by us or our suppliers. This service is a "Tailgate Delivery" or "Curb Side Delivery". Most of the time, the product is shipped on a pallet. Most of the time the driver will bring your new furniture to your doorstep. In rare cases the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help you with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is scheduled by the freight company.